Help

On this page you will find answers to frequently asked questions (FAQ), to assist you with using Microsoft Dynamics and Exsion Reporting.

FAQ Microsoft Dynamics

FAQ Exsion Reporting

FAQ | Frequently Asked Question

Do you have a support portal?

Yes. You can submit your questions 24/7 to our portal, by sending an e-mail to navsupport@hbsoftware.nl. We will answer during office hours, during which you can also reach us by phone at + 31 182 580 411 (select 2 in the phone menu).

Can I take out a support subscription?

Yes. You can take out a support contract (with a licence for three users). The support subscription fee must be paid in advance.

Can you login remotely or monitor my screen?

Yes. In all cases, our experts can provide assistance by logging in to your server or monitoring your screen in a TeamViewer session.

Download TeamViewer

Can I request a trial licence?

Yes. You can request a free 30-day trial licence for MS Business Central Standard by sending an e-mail to office@hbsoftware.nl, or request a free demo of our HB Real Estate 365 module.

Request a demo

FAQ Exsion | Frequently Asked Questions

Can I create financial reports with Exsion Reporting?

Yes. You can create any report you want, because all data available in Microsoft Dynamics 365 Business Central (BC) can be downloaded.

Can I subscribe for support?

Yes. You can conclude a support contract (with a three-user licence). Payment must be made in advance.

Do you have a support portal?

Do you have a support portal? Yes. Submit your support questions 24/7 to our portal (either in English or Dutch), by sending an e-mail to exsionsupport@hbsoftware.nl. We answer during Dutch business hours, during which you also can call us: 0031 (0)182 580 411

Does Exsion Reporting provide me with the latest data?

Yes. Once you hit the refresh key, the most recent data will be displayed in your Excel sheet.

Does Exsion work with Power BI?

Yes. Exsion data are considered a data source for Power BI. Exsion helps you to structure data you want to analyse.

How do I install Exsion Reporting?

Download the App from AppSource. Send an email to office@hbsoftware.nl. We will send you the Excel add-in and a trial license. Install the file and fill in the connection details to establish a connection with your Business Central tenant.

How many clients use Exsion Reporting?

We add new customers every day. We now have over 1,000 customers.

Is Exsion Reporting easy to learn?

Yes. You can learn Exsion Reporting in one day, provided you have a working knowledge of Excel and are familiar with Microsoft Dynamics NAV or Business Central.