In this phase, the client and partner are introduced to each other, to determine whether the functionality matches the organisation and its people.
HB Software will take stock of essential processes and state whether it is possible to immediately incorporate them in the solution, or if changes in processes or software are necessary.
a. An overly global analysis of processes will result in unexpected surprises, the things-will-be-alright attitude. .
b. The desire to automate too much at once. The framework gets too big and too complex. The danger of getting lost in the details. .
HB Software will draft a contract for project implementation, maintenance and support.
TOO MUCH JURIDIFICATION
It is essential to make proper proper arrangements. A danger that lies in wait, is ‘boarding up’ everything in ironclad legal terms, also known as juridification. Each word is pondered upon, weighing its pros and cons, as a result of which, you lose sight of the greater whole.
BE CLEAR & TO THE POINT
It is of shared interest to successfully carry out a project and ensuring that the client clearly knows what he/she can expect. HB Software helps to determine client needs and wishes. In each project, however, newly gained insights occur, resulting in slight changes in original needs and wishes. There should be room for that, so use clear language and indicate what is acceptable and what is not.
Setup of the project organisation: A steering group is formed and project and technical prerequisites are outlined.
UNDERESTIMATION OF TIME NEEDED
a. Too little participation of higher management. Merely appointing a project manager is not enough.
b. The project is done on the side – there is no time for elaboration and testing.
SET UP SHORT ‘SPRINT’ ROUTES
Provide a decisive steering group. Agree with line management on how many days per week can be spent on the project.
Software configuration, customisation and creation of reports and documents.
TOO LITTLE PARTICIPATION OF HIGHER MANAGEMENT
a. The cycle of delivery, testing, approval and implementation is too long and time-consuming.
The project is delayed, with the risk of demotivation.
b. Underestimation of the amount of time users need to get accustomed to the new system.
FORM A STEERING GROUP
For example, go through the entire process, from contact registration and an estimate request to a contract and invoice.
The system is operational. All business process run through the system and necessary or desirable conversions have already been implemented.
POSTPONING GOING LIVE
The system is live and is being used.
SLOW PROCESSING OF SUPPORT ISSUES
When a system is put into operation, users need some time to get accustomed to it. This can lead to a multitude of questions. If these are processed too slow, users might get stuck, which may decrease the trust in the system.
Ensure that proper arrangements are made with respect to support after system launch. Nowadays, a live launch can also be done and supported online by HB Software. In addition, arrangements must also be made that allow users to learn from each other, as well as which problems should be solved first. Therefore make sure to set clear shared priorities.